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customer support News

Zomato Shakes Up Workforce: Over 600 Customer Support Jobs Axed Amid Performance Concerns

James Carter 02 Apr, 2025

Zomato has laid off 500-600 customer support employees, citing non-performance, with some alleging abrupt termination without notice. The company, which hired 1,500 last year, rema...

Business

Zomato Shakes Up Workforce: Over 500 Customer Support Jobs Axed Amid AI Shift

Olivia Carter 01 Apr, 2025

Zomato has laid off 500-600 customer support employees, citing non-performance, amid a shift towards AI automation. The move has caused employee backlash, reflecting a wider indust...